Return, Exchange & Refund Policy
Last updated: 22 September 2026
We want you to love what you ordered. If something is not right, here is how we fix it.
7-day return window
You can request a return or exchange within 7 days of delivery for any of these reasons:
- Wrong size or fit
- Wrong product or colour delivered
- Manufacturing defect (stitching, print, zip, buttons)
- Damaged in transit
Conditions for return
- The item must be unworn, unwashed and undamaged, with all original tags and packaging.
- Items must be free of stains, perfume, deodorant or pet hair.
- Innerwear, socks and items marked “non-returnable” on the product page cannot be returned for hygiene reasons.
- Sarees with the blouse piece cut, and altered garments, cannot be returned.
How to request a return
- WhatsApp +91 97858 32054 with your Order ID, the item, the reason, and clear photos (for defects or damage).
- We approve the request within 24 hours and arrange a free reverse pickup from your address. If pickup is not available in your area, we will ask you to courier the item and reimburse standard postage.
- Pack the item securely with the invoice.
- Once received, we inspect it within 2 working days and process your exchange or refund.
Exchanges
Exchanges for a different size or colour are free, subject to stock. If the requested size is unavailable, we will offer another product of equal value or a refund. The replacement is dispatched as soon as the original is picked up (or, for size issues on the same product, immediately at our discretion).
Refunds
| Original payment | Refund method | Timeline after item is received |
|---|---|---|
| UPI / bank transfer | Same UPI ID / bank account | 5–7 working days |
| Cash on Delivery | UPI or bank transfer (details taken on WhatsApp) | 5–7 working days |
Refunds cover the product price. Original shipping charges (if any) are refunded only when the return is due to our error or a defect.
Cancellations
- Before dispatch: free cancellation with a full refund of any payment made, within 24–48 hours.
- After dispatch: refuse the delivery or return it after receipt as per this policy.
Late or missing refunds
If a refund has not reached you after 7 working days, check with your bank first, then WhatsApp or email us with your Order ID and we will share the transaction reference.
Contact
WhatsApp +91 97858 32054 · Email help@paygift.in · Hours Mon – Sat, 10:00 AM – 7:00 PM IST